live demo · Chainlinks Sales Coach OS
Coach every sales call. From quoted moments, not vibes.
Most consultative-sales teams have no formal coaching cycle. The Sales Coach OS transcribes every call (with explicit consent), grades against a 10-point rubric, returns per-rep scores with 2-4 specific coachable moments per call (timestamp + quoted text + suggested rewording), drafts objection scripts from real customer language, and produces a daily checklist your sales manager opens once at start of day.
public vertical demo
Best fit for consultative selling: med spa, dental implants, roofing, HVAC replacements, gym memberships, home improvement, mortgage, financial services.
the 10-point rubric · what we grade
Weighted by close impact. Per-call total scored 0-100.
| # | criterion | what it measures | weight |
|---|---|---|---|
| 1 | Greeting + name | Rep + business name said in first 15 sec. | × 1.0 |
| 2 | Discovery depth | ≥ 3 open-ended discovery questions. | × 1.5 |
| 3 | Pain confirmation | Played back the customer's pain in their words. | × 1.5 |
| 4 | Financial discovery | Surfaced budget, timeline, or financing comfort. | × 1.5 |
| 5 | Decision-maker | Confirmed who else is in the decision. | × 1.0 |
| 6 | Value framing | Tied offer to specific pain — not feature-dump. | × 1.5 |
| 7 | Objection handling | Acknowledge → reframe → address each objection. | × 1.5 |
| 8 | Next-step clarity | Specific next step with date + time. | × 1.0 |
| 9 | Scheduling commitment | Hard yes on a calendar slot. | × 1.5 |
| 10 | Follow-up notes | Call summary in writing within 15 min. | × 1.0 |
work queues · what the manager sees
Grading is automatic. Coaching stays human.
| queue | audience | approved action | expected impact |
|---|---|---|---|
| Per-call grading Every transcribed sales call this week | Call ends + transcript ready (typically < 5 min) | Graded against the 10-point rubric. Per-call score + 2-4 coachable moments + objection log. | 84 calls graded this week · 21 coachable moments surfaced |
| Daily front-desk checklist Sales manager | End of business day | What to coach tomorrow, who needs review, which objections are trending, daily transcription spend. | ~7 hrs of manager listening replaced by structured summaries |
| Objection script drafts Top 3-5 objections trending this week | Same objection appears in ≥ 3 calls | Draft a 2-3 sentence acknowledge-reframe-address script from real customer language. | Trending: price-shopping (14), timing-not-now (9), no-budget-yet (7) |
| Rep coaching cycles Individual reps based on rolling 4-week rubric trend | Weekly cycle | Per-rep summary: avg score trend, top criterion to fix, 3 quoted moments from real calls. | 11 reps coached · 3 above 8/10 · 5 in focused coaching |
workflow · ingest → score → surface → draft → checklist
01 · ingest
Transcript in, structured grade out
Call recording (with explicit consent) → transcription → 10-point rubric scoring. Demo uses safe mock transcripts; production wires into your existing call-recording stack.
02 · score
10-point rubric, weighted
Each criterion scored 0-10. Weights reflect close impact (discovery + value framing + objection handling carry more). Total weighted to 0-100.
03 · surface moments
Coach specific quotes, not vibes
2-4 coachable moments per call: timestamp + quoted text + what to say differently. No generic 'work on rapport' nonsense.
04 · draft objection scripts
Scripts from real objections, not stock
When the same objection appears in ≥ 3 calls, agent drafts an acknowledge-reframe-address script using language from the actual transcripts.
05 · daily checklist
Manager opens one page in the morning
Today's coaching priorities, trending objections, transcription spend, rep score trends, calls needing manager review.
talk to the agent
Ask the Sales Coach OS
Paste a roleplay transcript, ask about the rubric, surface trending objections, or pull this week's ROI. The agent answers the way the production system would actually run it.
Sales Coach OS · live
grade · coach · draft objections · daily checklist
Sales Coach OS. Paste a sales-call transcript, ask about the 10-point rubric, surface the team's top objection misses, or pull this week's ROI. (Tap a chip below or just ask.)